Refund policy

Return Policy

No Returns:
Due to hygiene and safety concerns, we do not accept returns on any of our candles. Once a candle has been opened or used, it cannot be resold.

Exchange Policy

Exchanges:

We gladly accept exchanges for unused and unopened candles within 14 days of purchase. To initiate an exchange, please reach out to our customer service team at luxewickcandleco@gmail.com, providing your order number and the details of the product you'd like to exchange.

Customers are responsible for the return shipping costs for exchanges. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $50, as we cannot guarantee receipt of your returned item.

Our Guarantee of Satisfaction:

If you're not entirely satisfied with your purchase, please contact us within 14 days of receiving your order. While returns are not accepted, we are happy to offer a discount code for future purchases or provide store credit.

To request a discount code or store credit, kindly email our customer service team at luxewickcandleco@gmail.com, including your order number, a photo of the candle, and a description of your concern.

Customer Service

Our customer service team is here to assist you! If you have any questions or concerns about your order, please contact us at luwickcandleco@gmail.com. We are dedicated to quickly resolving any issues to ensure your satisfaction.

Thank you for choosing Luxe Wick Candle Co.